Shipping Policy

Self Collection & Delivery

 

Self collection @ CG Castle Group

 

Please email us at cgcastlegroup@gmail.com with your order number to inform us if you wish to opt for self collection upon order confirmation.

 

  • Do collect your order within 14 working days upon confirmation email.

  • If the order is not collected within 14 working days, we will mail the order to the shipping address stated.

  • Self collection only available  at  Castle Group 2 Jurong East Central 1 #02-07A J.Avenue at Jcube  (S)609731, from 2pm to 8pm, Mon - Sun (excluding our Rest Day)  

  • Our Rest Day is not Fix, you can make appointment with us before coming down for collection your items.

 

 We provide FREE Registered Postage for Singapore.

 

  • Delivery takes 3 - 5 days via Singpost local Smartpac. Delivery time excludes payment verification & administrative processes.

  • Item is mailed out within 48 hours upon payment verification excludes weekends & public holidays.

  • Delivery is trackable.

  • Postman delivers SmartPac to recipient’s doorstep. If unsuccessful, postman will deliver to letterbox instead.

  • Track your SmartPac delivery on www.singpost.com or SingPost mobile app.

 

Malaysia Standard Delivery

 

  • Tracking number available

  • Up to o.5kg price of $10.

  • Parcel will be delivered within 5-8 working days from the day we ship out your parcel.

  •  

Malaysia Express Delivery

 

  • Tracking number available

  • Up to 1kg price of $25.

  • Parcel will be delivered within 1-2 working days from the day we ship out your parcel.

 

Registered Postal Mail (International) 

 

  • Deliveries are made via Postal mail with tracking number.

  • Price varies according to weight. Maximum weight 2kg.

  • Parcel will take approximately 7-14 working days from the day we ship out your parcel – depending on destination

  • Please check with our sales support on your country actual shipping fees.

 

Express Delivery (International) 

 

  • Tracking number available

  • Price varies according to weight.

  • Parcel will take approximately 1-3 working days from the day we ship out your parcel – depending on destination

  • Please check with our sales support on your country actual shipping fees.

 

CG Castle Group is not responsible for duties and taxes collected at time of delivery.

 

 CG Castle Group mailing hours
 

  • Your orders will only be processed and packaged during the operation hours. Our mailing team operates from 9.30am to 6.30pm, Monday - Friday (exclusive of Public Holidays).