FAQ

How Do I Place An Order?

Click into your desired item, and then input colour, size, and quantity. Each item has a 30 minutes reservation period, do complete your order as soon as possible. When you are ready, click into your shopping cart page (top right corner), and then Next for delivery and address details.

 

Why is an item Temporarily Unavailable?

This item has been placed in someone else's shopping cart, and will remain reserved for up to 30 minutes.

 

Will an item be restocked?

We will do our best to bring back popular designs. You may Notify us at cgcastlegroup@gmail.com - leaving down your name & whatsppl number and we will inform you when the item is re-stocked.

How do I make payment?

What type of payment do you accept?

Online Credit Card Payment (click check out will link you to this credit card payment page) -  This is also for overseas payment.

We accept Paypal payment via Paypal Express Checkout - This is also for overseas payment.

For local orders, we accept i-banking or ATM transfers via all major banks. We also accept Paypal payment via Paypal Express Checkout - This is also for overseas payment.

Which bank and accounts do I transfer to for ATM/I-banking?

You may transfer to the bank account below. For interbank transfer, do select FAST payment option. Note that you can transfer from DBS/UOB etc. to our DBS account.

DBS CURRENT ACCOUNT 163-9000-724 (Singapore Buyer)

Maybank Saving Account - Leong Kah Yiam - 107108069446 (Malaysia Buyer) Exchanged Rate now is SGD1 = RM3.10


I have completed the transfer (ATM/i-Banking). What is the next step?

After payment has been made, please email us at cgcastlegroup@gmail.com with the following details (in this format):

Order Number:
YOUR Bank Acct Type/No.: 
iBanking Nick (for payment via ibanking): Please use your order num.
Transaction Ref.:
Amount Transferred:
Date & Time:

Do attach a snapshot/screenshot of your payment  receipt for ATM transfers.

What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at cgcastlegroup.com to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). CGCastleGroup cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

 

How do I use my discount code?

From your shopping bag page (top right corner), type in your discount code, and click Add.Please note that we are unable to retroactively apply discount codes.

 

Can I amend or cancel my order after confirming it?

Sorry, confirmed orders cannot be amended or cancelled.

 

What if I cannot make payment in time?

We apologize if you're experiencing difficulty making payment. Orders are cancelled if payment is not received ; for additional support please email cgcastlegroup@gmail.com

 

I've received a defective item. What should I do?

Sorry for sending you a defective item*! Please email cgcastlegroup@gmail.com with your order number, and a photograph of the defect. Postage will be reimbursed for all items deemed defective. All items mailed back must be unworn and unaltered in original packaging. If the replacement piece is no longer in-stock, store credit will be issued. *Minor variations in measurement (within 1cm ) is not considered a defect. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that screen colours are true to life, as much as possible.

 

Do you sell Gift Vouchers?

Yes! Gift Vouchers are available for purchase here! Please go to Category : Others to purchase it.

 

Is there an expiry date?

Each Gift Voucher carries a one year validity, and is non-refundable and exchangeable. If not redeemed within this timeframe, its value will be forfeit.

Additionally, please note that Gift Vouchers are to be redeemed within a single transaction only.

 

Can I change the details after submitting my order for a Gift Voucher?

Sorry, we won't be able to make any amendments after an order has been confirmed.

 

Delivery & Self Collection

What are the types of delivery services & self collection that you provide?

For overseas buyer that wish to Self collection at store please key in our shop address as shipping address to avoid shipping fees charge.

For queries on this, do check out our Shipping Policy or email us at cgcastlegroup@gmail.com

 

Return & Exchange

Please Click Exchange Policy to find out more.

 

Does the watches come with warranty?

Yes, all the watches come with one year warranty on the movement and battery.

This warranty become void in the event any person not duly authorized or its representatives attempted to repair the claimed defect.

 

How To Take Care of Your Costume Jewelry / Watches / Bag Chain?

 

KEEP IT CLEAN - Be sure to always take off your jewelry before you apply lotion or perfume or expose it to any water.

 

GIVE IT A BREAK - Costume jewelry will always look better and last longer if you wear it only on occasion.

 

BAG IT UP - The best way to prevent tarnishing, chipping, tangling and damage is by storing your fashion jewelry in a soft pouch.

 

TAKE IT OFF - We’ve already touched on the fact that we shouldn’t wear our costume jewelry on a daily basis, but I also want to remind you to take it off at the end of the day.

 

CLEAN AFTER WEARING - There’s always the possibility that you got soap, lotion, oil from your skin or some type of chemical on your jewelry while you wore it, so don’t put it away before you get the chance to clean it or at least wipe it down with a soft cloth

 

Help your jewelry last longer and look its best by following these fashion jewelry care tips. Costume jewelry is affordable, stylish and a great way to try out new trends without investing a lot.

 

How to measure my ring size? (Below Example 2cm mean Size 20mm)